Privacy Policy

Last updated: November 2025

Trasido.com ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our e-commerce marketplace, available via website and mobile applications. We process your data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the ePrivacy Directive, and applicable national privacy laws in the EU/EEA.

1. Data Controller

The Data Controller responsible for your personal data is:

• Trasido
• Address: 123 Electra Street, Central Tech Park, Lenart v Slovenskih Goricah, Silvonia
• Country: Silvonia
• Email: support@trasido.si
• Phone: +123-456-7890

2. Personal Data We Collect

We collect the following categories of personal data:

2.1. Account Information

• Full name
• Email address
• Phone number
• Password (hashed & encrypted)
• Date of birth (if required)

2.2. Address & Delivery Details

• Billing address
• Shipping address
• Delivery instructions

2.3. Payment Information

• Payment card details (processed via PCI-DSS-compliant provider; we do not store card numbers)
• IBAN / account details (for sellers and withdrawals)
• Transaction history

2.4. Identity Verification Data (for sellers)

• National ID / Passport
• Business registration documents
• Tax identification number (TIN/VAT)

2.5. Usage & Technical Data

• IP address
• Device information
• Browser type
• Operating system
• Access times
• Cookies & tracking technologies (see Section 11)

2.6. Order & Activity Data

• Items viewed
• Items purchased
• Wishlist & cart data
• Communication with buyers/sellers
• Preferences

2.7. Communication Data

• Emails
• Messages between buyers and sellers
• Customer support communication
• Chat logs (where applicable)

2.8. Marketing & Preferences

• Subscription status
• Cookie consent
• Notification preferences

3. Legal Basis for Processing (GDPR Articles 6 & 9)

We process your data based on the following lawful bases:

3.1. Contractual Necessity

• Creating and managing your account
• Processing orders and payments
• Delivering products
• Managing returns and refunds

3.2. Legal Obligation

• Tax and accounting compliance
• Identity verification for sellers (KYC/AML)
• Fraud prevention

3.3. Legitimate Interests

• Enhancing platform security
• Improving user experience
• Preventing fraudulent activity
• Customer support operations

3.4. Consent

• Marketing communications
• Non-essential cookies
• Optional survey data

You may withdraw your consent at any time.

4. How We Use Your Data

We use your information to:

• Create and maintain your user or seller account
• Process payments and verify transactions
• Deliver orders and provide tracking updates
• Offer customer support
• Manage returns, cancellations, disputes
• Verify seller identities and ensure platform safety
• Show personalized product recommendations
• Improve platform performance and security
• Send marketing and promotional messages (only with consent)

5. Data Sharing & Recipients

Your personal data may be shared with:

5.1. Service Providers

• Payment processors (PCI-DSS compliant)
• Delivery & logistics partners
• Cloud hosting providers
• Identity verification partners
• Customer support platforms
• Analytics providers (e.g., Google Analytics with IP anonymization)

5.2. Sellers / Buyers on the Marketplace

For order fulfillment, sellers may receive:

• Buyer's name
• Address
• Contact information
• Order details

5.3. Legal & Regulatory Authorities

When required for:

• Anti-money laundering (AML)
• Tax reporting
• Fraud or criminal investigations

5.4. Corporate Transactions

If the company undergoes:

• Merger
• Acquisition
• Sale of assets

Your data may be transferred under strict confidentiality obligations.

6. International Data Transfers

We store and process data within the EU/EEA. If any partners are outside the EU/EEA, we ensure compliance through: EU Standard Contractual Clauses (SCCs), Adequacy decisions, Data Processing Agreements (DPAs), Additional technical safeguards (e.g., encryption).

7. Data Retention

We retain personal data only as long as necessary:

When data is no longer needed, it is securely deleted or anonymized.

8. Your GDPR Rights

Under GDPR, you have the right to:

8.1. Right of Access

Request a copy of your personal data.

8.2. Right to Rectification

Correct incomplete or inaccurate data.

8.3. Right to Erasure ("Right to Be Forgotten")

8.4. Right to Restrict Processing

8.5. Right to Data Portability

Receive your data in a machine-readable format.

8.6. Right to Object

• Marketing emails
• Profiling
• Legitimate interest processing

8.7. Right to Withdraw Consent

8.8. Right to File a Complaint

With your local Data Protection Authority (DPA).

To exercise any right: Email: [DPO/Support Email]

9. Automated Decision-Making & Profiling

We may use automated systems for:

• Fraud detection
• Personalized product recommendations
• Delivery optimization

We do not make decisions that have legal or significant effects without human involvement.

10. Children's Privacy

Our platform is not intended for children under 16. We do not knowingly collect data from minors. If a violation is suspected, contact us for immediate removal.

11. Cookies & Tracking Technologies

We use cookies for:

• Essential platform features
• Authentication
• Performance analytics
• Personalized recommendations
• Marketing (only with consent)

A separate Cookie Policy describes each cookie in detail. You may manage permissions through our Cookie Consent Banner.

12. Security Measures

We implement industry-standard safeguards:

• End-to-end encrypted data transmission (HTTPS/SSL)
• Hashing & salting passwords
• Firewalls & intrusion detection
• Access controls
• Regular penetration testing
• Encrypted backups
• Data minimization

However, no system is 100% secure.

13. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before using their services.

14. Changes to This Privacy Policy

We may update this policy to comply with: Legal requirements, Platform updates, Security improvements. Significant changes will be communicated via email or notification.

15. Contact Us

For privacy concerns, complaints, or GDPR requests:

• Trasido
• Address: 123 Electra Street, Central Tech Park, Lenart v Slovenskih Goricah, Silvonia
• Country: Silvonia
• Email: support@trasido.si
• Phone: +123-456-7890